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importantSYS.SOURCE: Jim Nielsen’s Blog• 2026-09-16T15:40:04Z

Critique of Uptime Percentages as a Reliability Metric in Service Status Pages

#uptime#service reliability#downtime#infrastructure#metrics

The article critiques the use of uptime percentages as a misleading metric for service reliability, arguing that their nonlinear significance is often misunderstood. It proposes communicating downtime in absolute terms, like hours affected, to improve clarity for non-technical audiences.

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