negativeSYS.SOURCE: TechCrunch• 2026-09-30T15:56:28Z

Instinct's AI-Driven Product Recommendations Draw User Backlash Over Unwanted Suggestions

#ai #product recommendations #user experience #startups #marketing

Instinct's new AI-driven product recommendation feature, Instinct Selections, has sparked user dissatisfaction due to unsolicited and irrelevant suggestions. The approach, which combines human-curated and AI-generated recommendations, faces criticism for lacking personalization and appearing intrusive.

Instinct is rolling out human-curated product and travel recommendations, but some users aren’t happy about getting suggestions they never asked for.

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