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negativeSYS.SOURCE: WCAX2026-08-10T14:56:32Z

Kinney Drugs Discontinues AI Phone Assistant Burt Over Customer Complaints and Privacy Concerns

Kinney Drugs has discontinued its AI phone assistant Burt after numerous customer complaints about errors and privacy concerns. The company is reverting to a traditional phone system, stating Burt remains HIPAA compliant for outbound communications.

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