importantSYS.SOURCE: thehackernews.com• 2026-10-20T17:11:06+05:30

WhatsApp's Hidden AI Chatbot Instructions Prevented Recommendations of Data Protection Authorities

#ai #privacy policy #data protection

WhatsApp's help page code contained hidden instructions preventing its AI chatbot from directing users to data protection authorities, conflicting with the company's stated privacy policy. The instructions were removed by October 18, raising concerns about transparency in AI-driven support systems.

WhatsApp's help pages carried hidden instructions for its support chatbot that told it not to recommend a data protection authority or regulator to users who could no longer delete their accounts, even though WhatsApp's own privacy policy for Europe tells users they can complain to one.

The text sat in the pages' code, never shown on screen, until it was removed by October 18. Whether the

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